In 2020 we have started preparation for the MyMind Assistant project development. Early in 2021, we were able to start the initial development and shortly after we have created the working group. The main objective of the working group was to collate all data from MyMind services and transcribe them into the AI bot database.
We conducted 20 internal meetings, 6 focus groups, over 10,000 phrases collected and allocated to specific categories.
Our aim is to improve our clients experience. Everyone is able to access information and support on time without any delay.
After a number of conducted focus groups, we have decided to launch a live version of the MyMind Assistant in September 2021.
Hopefully, you will enjoy it.